Privacy policy

Privacy Policy — Coellyo

Last updated: May 2026

This Privacy Policy describes how Vexual Limited ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from https://coellyo.com/ (the "Site").

1. Information We Collect

Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the pages you view, search terms that led you to the Site, and how you interact with it. We refer to this as "Device Information."

We collect Device Information using:

  • Cookies — small data files placed on your device. We use the following cookies:
    • _session_id — stores session information (referrer, landing page, etc.)
    • _shopify_visit — records number of visits (no data retained, lasts 30 minutes)
    • _shopify_uniq — calculates unique customer visits (expires at midnight)
    • cart — stores your shopping cart information (persists 2 weeks)
    • _secure_session_id — unique session identifier
    • storefront_digest — used to determine if the visitor has store access
  • Log files — track activity on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps
  • Web beacons / pixels — electronic files that record how you browse the Site

Information Collected at Purchase

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information (credit/debit card details)
  • Email address
  • Phone number

We refer to this as "Order Information."

2. How We Use Your Information

We use Order Information to:

  • Process and fulfill your orders
  • Send order confirmations and invoices
  • Communicate with you about your order
  • Screen for potential fraud or risk
  • Provide you with updates or promotions (if you've opted in)

We use Device Information to:

  • Assess potential fraud or risk
  • Improve and optimize the Site
  • Analyze how customers browse and interact with the Site
  • Measure the success of our marketing campaigns

3. Sharing Your Information

We share your information with trusted third parties who help us operate the Site:

  • Shopify — our e-commerce platform. See their privacy policy: https://www.shopify.com/legal/privacy
  • Google Analytics — helps us understand how customers use the Site. See: https://policies.google.com/privacy. Opt out here: https://tools.google.com/dlpage/gaoptout

We may also share your information to comply with applicable laws, respond to legal requests, or protect our rights.

4. Behavioral Advertising

We may use your information to show you targeted ads we believe may interest you. You can opt out of targeted advertising here:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out via the Digital Advertising Alliance portal: https://optout.aboutads.info/

5. Do Not Track

We do not alter our data collection or usage practices when we detect a "Do Not Track" signal from your browser.

6. Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or request deletion of your personal information. To exercise this right, please contact us using the details below.

Please note that your information may be transferred outside of Europe, including to Hong Kong, Canada, and the United States.

7. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it.

8. Minors

The Site is not intended for individuals under the age of 18.

9. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this page periodically.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

Email: coellyo.sav@gmail.com

Mailing address: Vexual Limited Room 1002, 10/F, Easey Commercial Building 253-261 Hennessy Road, Wan Chai Hong Kong SAR